Frequently Asked Questions
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Question 1

What is Interpreting

Interpreting is explaining actions translated orally or into sign language, the words of a person speaking in a different language.

QUESTION 2

What will I need to provide prior to booking a call.

You can make it easier by selecting the 2 languages from the drop down menu, your purpose of call and the preferred specialty of the language you wish the service provider to speak. You can also add details in the comments section.

QUESTION 3

What should I do when the interpreter joins the conversation

when a call is connected you will get instructions on the screen informing you the call is being connected, if you are first to join the call you will see a message displaying “session is about to start please wait” once both parties join you will see on the screen both video screens and the call can begin

QUESTION 4

What should I do to facilitate interpreting

if you are a translator by profession, just download Lingua Business Partner and register your details and create an account by following the simple steps, and you will be able to provide services instantly to the world.

QUESTION 5

What confidentiality do I have

All calls are made on the Lingua mobile application platform. Any breach of T’s & C’s will be investigated, the accounts will be blocked for any service provider or end user committing breach of policy or codes practice until resolved.

QUESTION 6

Are the translators trusted and are they qualified

All the service providers (freelance translators) who register for translation services will be required to upload their qualifications, we also review feedback and analyse their ratings based on the minutes/hours of service. When filter through the data and will remove them off the platform if they drop below certain expectations.

QUESTION 7

Are your interpreters trained in our industry terminology

all interpreters must upload a bachelor degree or equivalent. if they will be interpreting in any specialist field of public services E.g. law, medical, business etc. If however they are providing their bilingual skill's of speaking multiple languages to the general public in the leisure, travel business and general enquiries this will not be required. Please check the profile of the service provider you wish to use before making a call.

QUESTION 8

How do i find interpreter

Finding an interpreter is simple, select your spoken language in search field 1 and the language you wish to interpret it to in the second field, then select the field of specialty select continue, from there you can either zoom out of the map to find them by location or select on the bottom NOW/LATER to see the list of results whereby you can read each profile.

QUESTION 9

How important is it to hire professional translators

Whether your business requires you to attend conference calls or site visits abroad, if you have a legal matter or a medical consultancy it is absolutely crucial that you are fully aware of the documents you are signing and the decisions that are being made. It is very important you have a professional representing you.

QUESTION 10

How is my call connected to an interpreter

In order to use the service you must be connected to the internet downloaded the app and have registered an account.

QUESTION 11

How long does it take to reach an interpreter

If an interpreter/a translator is online with live selected on their profile you can connect instantly, their status (online/offline) will be displayed on their profile, if however you wish to book an appointment in advance you can book on the calendar of your chosen agent and await their response if they accept the booking or decline you will be informed via the app.

QUESTION 12

what do I need to take into account

A few points you must take into account are, is the translator a native speaker by origin, do they speak the same dialect of the desired language and do they also specialize in the field of discussion. E.G can they interpret medical terminology in both languages or rewrite an electrical circuit board to accurate specification.

QUESTION 13

Is it not better to use an AI app or software to translate

While technology and Artificial Intelligence (AI) services are improving at a record level, we have tested the leading apps on the market and found that when you speak in a certain language with multiple dialects the system scrambles up some sentences or speaks out the wrong words in a sentences, which doesn't get the correct message across. In a casual call for leisure or tourism you may get by, but in an important decision we believe a human resource service is essential.

QUESTION 14

When can I reach an interpreter

you can reach an interpreter with in minutes of searching considering your search results in languages find a match. Any translator you find who has set their account on LIVE means they are ready to respond to any bookings with in minutes.

QUESTION 15

Do you monitor calls for quality

calls may be recorded for training, monitoring and improvement services.

QUESTION 16

I need an interpreter’s name to complain. How do I get it

All registered members information will be found on their profile. After a call you will receive a PDF receipt which has a unique reference if you quote this when writing to us we will be able to locate the User.